The claim filed by customers, distributed generators, natural persons or legal persons who own or operate DER, distribution companies, and other SEN Participants related to the access, installation, connection, interaction, and control of distributed energy resources, and that is the competence of the distribution company, must be filed before the latter, which must resolve it within a maximum period of ten business days. In the event of a negative or insufficient resolution, or the absence of a resolution by the distribution company, the claimant may appeal to the Aresep.
The Aresep will process, investigate, and resolve the pertinent claim, in accordance with the ordinary procedure established in Law 6227, General Law of Public Administration, of May 2, 1978, as well as the regulation of this law.
If the claim is found to be founded and without prejudice to the sanctions that may apply, in accordance with this law, the Aresep will issue the pertinent provisions to correct the anomalies and, when a right corresponds, will order compensation for damages and losses. The resolutions that are issued will be binding for the involved parties, without prejudice to the remedies provided in Law 6227, General Law of Public Administration, of May 2, 1978.
The claims filed before the Aresep are not subject to formalities nor require authentication of the signature of the customer or the distributed generator, so they can be raised personally or by any means of written communication.
The legal action to claim expires within a period of two months, counted from the occurrence of the fault or from when it became known; except for continuous acts, in which case it begins to run from the last act and does not expire while they continue.