A). Collection notices prior to the maturity of the obligation: The collection management shall be carried out through collection notices prior to the maturity of the debt, the desirable timeframe for which is 15 days in advance.
These collection notices must contain at least:
- The amount of the principal owed, - Maturity date, - Amount of ordinary and default interest - Period to which it corresponds and an express requirement to bring the debt up to date - It must also expressly indicate the place where the notification is made (which must be personally or at the debtor's dwelling house or by the means contractually established for receiving notifications), - Name and signature of the person receiving the notification (or a record that it was delivered and the person refused to sign, in which case a witness must also sign), - As well as the name and signature of the notifying officer at the foot of the notification record. This notification record must be kept in the respective case file, and the original sent to the Legal Directorate together with the base document of the debt, in the event that the judicial collection of said obligation is requested.
For these purposes, the Financial Unit, for reasons of convenience and timeliness, shall have the support of the following means to communicate the collection notices, ensuring in any case the requirements indicated in the previous point:
- Regional Coordinators of the Operations Area.
- Via Correos de Costa Rica - Personal delivery through SENARA's own officials, - Externally contracted courier services (natural or legal persons), - Email, - Text message and/or WhatsApp, - Through other entities with which SENARA enters into agreements for such effect, - Radio broadcasts, - Television or print media.
- B)Collection notices on debts in arrears: Without prejudice to the use of the communication means indicated in the preceding subsection, once the transaction has one or more overdue installments of principal or interest, without these having been paid, collection notices shall be notified to the debtor and guarantors, personally, at their dwelling house, or at the address reported in the document establishing the obligation for receiving notifications.
A written record shall be made of these notifications, duly received by debtor and guarantors, in the case file, in order to demonstrate the interruption of the statute of limitations (prescripción). If a positive response is not obtained within 30 calendar days after the notice is received, a second collection notice letter shall be sent.
These collection notices must contain at least the information indicated in point A).